Every business wants one thing, and that’s a loyal customer who not just comes back for their product, but spreads the word to their friends as well. So, how can you have this? Excellent customer service. Below are the eight essential tips that you need to implement to have a great customer services in your …
Phones, what can we do without them? In this fast-paced day and age, we are very much dependent on our mobile phones, which is why you hear stories of people finding the time to disconnect from cyber space, usually taking sabbaths to third-world countries, free from distraction. In this article however, we explore how we …
Keep in mind the 80:20 standard? Outstanding customer service plans to go far and away superior to that. You may not get everything flawlessly right, but rather getting a large portion of it right will be a whole lot superior to the dominant part of your opposition. Do you realize that relatively 90% of unsatisfied …
Phishing scam attempts are increasing every day, Phishing is especially serious as once crooks get a victim’s password for one site they can frequently utilize it to acquire additional accounts wherever people have re-used the password. The term phishing scam is used for illegal attempts, generally via email, to disclose sensible data like usernames, passwords, …
Telephone technology has leaped forward, especially since the introduction of the Internet. Companies around the world use many new features – from instant messaging to receive a Fax on your mobile phone. But the most interesting thing is a web conference. Web conferences are a key element of modern business, allowing you to unite employees, …
Are there cases when staff members complained about the complexity of the joint work of different company departments, e.g. the Department of marketing and sales? Is it possible that the lack of quality communication with partners or customers led to a decrease in sales? Maybe your competitors who have implemented unified communications and cloud services. …
There are a number of criteria by which you, as the partner may determine the best virtual PBX vendor. Look to your vendor – maybe it is time to compare with others? Today competition in the telecommunications sector as strong as ever. So make sure your vendor is able to make competent management decisions and …