There are a number of criteria by which you, as the partner may determine the best virtual PBX vendor. Look to your vendor – maybe it is time to compare with others?
Today competition in the telecommunications sector as strong as ever. So make sure your vendor is able to make competent management decisions and can provide comprehensive sales support.
A recent report compiled on the basis of research Infonetics, shows a mixed picture of competition in the service sector for business. The market is pressing a growing number of providers of unified communications and cloud PBX, corporate agents and Resellers. Today the main factor for any partner needs to have confidence in the competitiveness of the proposed product.
It is possible that you do not see the weaknesses of your vendor. Most likely, this is because you are aware of the latest innovations that should be in your Arsenal to save the success of the business. Try to evaluate a vendor’s cloud-based PBX according to the following criteria. A good vendor can be identified by three signs:
The vendor offers its corporate, not just SMB solutions
First and foremost, the product itself needs to be a market leader. Your cloud PBX must support enterprise-level solutions that fit companies of any size, not just small businesses. Cloud PBX to provide users with the same features for communication and collaboration that offers the best system of collective work. Businesses are looking for a way to organize the daily work, so features such as unified communications and presence clients for smartphones should be an integral part of any cloud PBX.
The vendor does not limit the ability of the reseller
Typically, providers of cloud PBX control account end-users, leaving to the facilitator a very limited capacity. The successful vendor is developing their product to expand the capabilities of the reseller, not restrict them. The reseller needs to have full access to the accounts of its customers. This will give him the opportunity to choose a preferred provider SIP trunks, to sell additional services and equipment. For example, the reseller can deploy the system in the cloud and office servers by the customer.
Vendor provides flexibility and scalability
The concept of cloud PBX provider should be developed, especially for a reseller. The product should be flexible and easily scalable to provide ease of management and rapid response to ever-changing communication needs of the business. For example, the reseller should be able to place the product on their servers, so you can easily expand the network as the customer base grows. If the reseller has access to customer accounts, it can quickly respond to their queries. For example, customers can choose the preferred for them VoIP gateways, SIP of trunks, etc., that is, have the ability to configure the PBX as needed.