Every business wants one thing, and that’s a loyal customer who not just comes back for their product, but spreads the word to their friends as well. So, how can you have this? Excellent customer service.
Below are the eight essential tips that you need to implement to have a great customer services in your business.
1.Give an excellent pre-customer service
Most people think that customer service only involves providing support after a purchase has been made. But customer service starts at the moment a person inquires about your product.
Some of the things you can do to provide excellent pre-customer service are:
- Make them feel special by assisting them to every inquiry that they have
- Provide them suggestions that fit best to their needs
- Show enthusiasm when promoting your products
First impressions matter
If you provide them an outstanding service even before they buy your product, they will most likely spread the word about your business and help you solidify your reputation.
2.Provide different ways for your customer to contact you
The first thing that you need to focus on to improve your customer service is to provide your customers many ways to get in touch with you. This can be through phone, email, social media sites, or even in person.
Since most customer services available responds late because of heavy call traffics, limited medium or holidays, customers are less likely to patronize their products. The customers will feel that you really care for them by giving them multiple mediums for them to voice out their complaints or comments
regarding your product or service.
3.Know your products well
Nothing annoys a customer more than hearing “Let me talk to my manager first” after waiting for a couple of minutes for their line to get through for a simple question like “How do you open this?”
An outstanding customer service should be able to answer most questions regarding the product they are selling in a fast and accurate way. You should be able to answer questions as easy as “How to assemble this?” up to challenging ones like “Can I use this for something?”
Being able to provide concise information to customers without delay increases the chance for them to stay with you for a long time.
4.Improve your P.A.C.E
We know that you’ve seen several customer service conversations that start with an enraged customer about their purchase and it ends up in chaos. This can be avoided by picking up your P.A.C.E.
Frustrated customers are really hard to deal with, we know. But being patient not only helps you calm your senses, but it also gives you time to figure out what they want. You may even have your customer realize that you are patient enough to address their concern, making them calm down and go through the conversation peacefully.
Giving the right answers to the question of the customers is good, but the first thing you need to do is to listen. Sometimes, the customers have a hard time putting their concerns into word that they are asking a different question from what they really want. Being attentive helps you figure out the customer’s problem and give them appropriate solutions for it.
To be able to have a good conversation, you should be able to quickly realize the customer’s problem without dilly-dallying. Additionally, you should be aware of your verbal or body habits as they may send a wrong message to your customers.
The ability to put yourself on the shoe of your customer is a must in customer service. Being able to do so will help you imagine your customer’s situation, and treat them the way you want to be treated. This will create a harmonious conversation between the two of you.
5.Give the customers the best solution possible
A customer will not be fully satisfied with only one solution for their concern. Always make sure to provide them all available solution for their problem so that they won’t encounter this again.
Additionally, you can also provide them tips for possible future problems they might encounter, so that they wouldn’t need to call you back again.
6.Never forget to thank your customers
Thank you is probably the most please and encouraging word to say to anyone.
Even though your transaction with your customer didn’t go well, never forget to thank them for buying your product, or giving you the opportunity to showcase it.
Just take note of your tone. You don’t want it to sound sarcastic and lose a customer.
7.Go the extra mile
Not all businesses provide after-transaction experiences, making them leave a weak impression to their customers.
Simple actions like these contribute to giving a great experience to your customers:
- Extending store hours for customers who are late for the pick up of their order.
- ·Providing customers tips on how to utilize their newly brought product
- ·Send your customers a note on their birthday or congratulate them for an achievement and provide them special discounts.
A good customer service goes the extra mile to cater to their customers. Doing this, not only will those customers think positively of your business, but they will also spread this to a lot of people. You can even be surprised with some making a blog that praises your service.
8.Ask for comments, suggestions or feedbacks
Never forget to ask your customers for their comments, suggestions or feedbacks regarding your product or your service. This way, you can hear from them firsthand what they want or things they think can help you improve your business.
Outstanding customer service usually comes down to the customer’s satisfaction with your product and service to them. If you follow this tips and practice them, we’re sure that you’ll be one step closer into achieving the best customer service, ever.